Shi Jiang Lacquer Art Service Terms
Shi Jiang Lacquer Art, as a guardian and promoter of the millennial intangible cultural heritage lacquer craftsmanship, has always upheld the spirit of awe for traditional techniques and innovation. Each piece is infused with the countless efforts and extraordinary wisdom of the artisans, a perfect fusion of natural materials and exquisite craftsmanship, demonstrating a profound cultural heritage and unique artistic charm. In order to fully protect your legitimate rights and ensure that services can be carried out smoothly and efficiently, these detailed and rigorous service terms have been carefully formulated. Before using our services or purchasing products, please be sure to read these terms carefully and conscientiously. Once you choose to use our services or make a purchase, it means that you fully understand and voluntarily accept the full binding of these terms.
1. Introduction
Purpose and Background: These service terms aim to clarify the rights and obligations of Shi Jiang Lacquer Art and global consumers in the process of product purchase, service provision, etc., protect the legitimate rights and interests of both parties, maintain a fair, just, and orderly international trading order, and promote the inheritance and development of the millennial intangible cultural heritage lacquer craftsmanship worldwide, allowing the world to appreciate the unique charm of Eastern lacquer art.
Scope of Application: These terms apply to any offer issued by Shi Jiang Lacquer Art to global consumers through its official website, official accounts on social media platforms operating in the international market, and all related online and offline channels, as well as any remote contracts or other transaction agreements signed with consumers. Whether you place an order through the official website, order through private messages on the official social media platform, place an order by calling the international customer service phone, or participate in Shi Jiang Lacquer Art’s overseas offline events to purchase products or services, you are bound by these terms.
2. Definitions
Supplementary Agreement: Refers to an agreement under which the consumer purchases products, digital content, and/or services delivered by the merchant, or provided by a third party in accordance with the agreement between the third party and the merchant, in accordance with the distance contract. This agreement clarifies the rights and obligations of all parties under the remote transaction model, covering details such as product delivery, digital content provision, and service fulfillment, and is a supplement and refinement of the main transaction agreement. For example, when you customize a lacquer art piece with special cultural implications, the communication about the design concept of the work, the requirements for unique craftsmanship, and the special arrangements for the delivery time will be explained in detail in the supplementary agreement.
Reflection Period: The period during which the consumer may exercise the right of withdrawal, calculated from the date when the consumer or a designated third party (other than the carrier) receives the product, confirms acceptance of the digital content, or begins to receive the service, and the duration shall not be less than 30 days. During this period, the consumer can calmly consider the purchase decision. If they are not satisfied, they can exercise the right of withdrawal in accordance with the regulations. For example, after you receive the lacquer art jewelry you purchased, you can consider whether to return it within 7 days.
Consumer: A natural person around the world who does not act for purposes related to commercial, trade, handicraft, or professional activities.
Day: Calendar day, calculated in accordance with the internationally used natural calendar calculation method, so as to facilitate the unified time calculation standard and avoid disputes caused by unclear time boundaries.
Digital Content: Data generated and delivered in digital form, including but not limited to electronic documents, audio, video, software programs, etc., such as the online all-English lacquer art teaching videos and English electronic pattern materials provided by Shi Jiang Lacquer Art to meet the learning and creation needs of global consumers.
Continuous Performance Contract: A contract for the continuous delivery of goods, services, and/or digital content within a prescribed period, such as regularly providing lacquer art material packages to global consumers, long-term online English lacquer art course services, etc. Suppose you subscribe to a lacquer art material package for one year and receive the materials on time every month. This is a continuous performance contract.
Sustainable Data Carrier: Including internationally used email, internationally renowned cloud storage services, and other methods that allow consumers or businesses to store personal information so that it can be accessed and used in the future during the period specified for the purpose of matching information, and the stored information can be copied without change to ensure the security and convenience of information storage and use. For example, you can store your purchase records in your Gmail mailbox and view them at any time.
Right of Withdrawal: The right of the consumer to choose not to continue the distance contract within the reflection period. The consumer’s exercise of the right of withdrawal shall comply with the procedures and requirements stipulated in these terms.
Merchant (Shi Jiang Lacquer Art): A natural or legal person who provides products, (access to) digital content, and/or services to remote consumers around the world, and is responsible for ensuring the quality of products and services and fulfilling relevant obligations.
Distance Contract: A contract signed by a merchant and a consumer within the framework of an organized system for the remote sale of products, digital content, and/or services, using exclusively or additionally one or more remote communication techniques before the contract is concluded, such as internationally used network platforms, cross-border mobile applications, international long-distance telephone communication, etc.
3. Service Content and Provision
Service Overview:
Shi Jiang Lacquer Art mainly provides various lacquer craft products, including but not limited to lacquer beads, tea peripheral products, incense burners, gourds, stationery, lacquer paintings, etc. Each product undergoes strict material selection and production process to ensure superior quality. For example, lacquer beads are made of high-quality natural lacquer and selected wood, and after multiple polishing processes, they present a round and smooth texture and unique luster. Our products meet international environmental protection standards to ensure safe sales and use worldwide.
Provide online and offline lacquer art courses. The online courses are taught in all English through internationally well-known video platforms, with high-definition video demonstrations and real-time interactive Q&A sessions in English; offline courses are held in workshops or art centers held by Shi Jiang Lacquer Art overseas, and are taught by experienced artisans who are proficient in English, allowing students from all over the world to experience the charm of lacquer craftsmanship.
Provide customized services, according to the personalized needs of global consumers, such as specific pattern designs, size requirements, functional customization, etc., to create unique lacquer art works for consumers. From the communication of the design plan to the final delivery of the product, there is a professional team with cross-cultural communication skills to follow up throughout the process to ensure that consumer needs are fully understood and met.
Carry out related cultural communication activities, such as sharing the historical origin, production skills, and cultural connotations of lacquer craftsmanship through carefully written English blog posts; using short videos to vividly display the entire process of artisans making lacquerware, with English subtitles, allowing global audiences to more intuitively feel the ingenuity of the artisans; holding English live interactive sessions to communicate with global netizens in real time and answer questions about lacquer craftsmanship; holding offline exhibitions in well-known overseas art venues to showcase various exquisite lacquer art works and attract more international friends to learn about lacquer art; organizing interactive workshops to allow global participants to experience the production process of lacquer craftsmanship and stimulate their love for Eastern traditional culture.
Service Changes and Termination:
Shi Jiang Lacquer Art has the right to change the service content, product types, or prices within a reasonable range according to the actual situation, such as changes in raw material supply, process adjustments, changes in international laws and regulations, etc. If changes are needed, consumers will be notified 7 working days in advance through various methods such as announcements on the homepage of the official website, international general email services (such as Gmail, Outlook, etc.), and international text message services. The announcement will be displayed in a prominent position on the homepage of the official website, and emails and text messages will be accurately sent to the contact information reserved by the consumer.
In case of force majeure, requirements of international laws and regulations, or serious violations of these terms by consumers, Shi Jiang Lacquer Art has the right to suspend or terminate the service and notify consumers in a timely manner. Force majeure includes unforeseen, unavoidable, and insurmountable objective situations such as natural disasters, wars, and changes in international policies. For services or products that have been paid but not provided, refunds will be made or properly handled in accordance with relevant international regulations and the provisions of these terms. The refund will be completed within 3 working days after confirming the termination of the service, and the refund method will be returned according to the original payment path.
4. User Registration and Account Management
Registration Requirements:
When registering, users must provide true, accurate, and complete personal information, including name, internationally used contact information (such as international phone number, international general email address), international shipping address, etc. If false information is provided, Shi Jiang Lacquer Art has the right to suspend or terminate the use of the account and pursue relevant responsibilities. For example, if it is found that a user uses a false identity to register and maliciously place orders, Shi Jiang Lacquer Art will protect its rights and interests in accordance with relevant international laws.
For special legal provisions involving the registration of minors in different countries or regions, they shall be strictly implemented in accordance with local legal requirements to ensure that minors register under the premise of complying with legal provisions and with the consent and guidance of their legal guardians. When registering, minors need to provide relevant international information of their legal guardians and obtain written consent from their legal guardians (the written consent documents shall comply with the form recognized by local laws).
Account Security:
Users should properly keep their account passwords and must not lend their accounts to others for use.
