Starry Radiance Lacquer Bracelet

Shi Jiang Qi Yi Shipping Policy

Shi Jiang Qi Yi, as a steadfast inheritor and active promoter of Eastern lacquer art culture, has always upheld the utmost respect and unwavering commitment to traditional craftsmanship. We are dedicated to delivering lacquer art treasures, imbued with thousands of years of artisanal spirit and profound cultural heritage, to our global clientele in the most considerate, efficient, and cost-effective manner. Each piece of lacquer art is a brilliant crystallization of intangible cultural heritage, bearing our reverence for and dedication to the preservation of traditional craftsmanship. To comprehensively enhance your shopping experience and ensure your peace of mind throughout every step of your purchase, we have meticulously organized and refined our shipping and return policies.

1. Processing and Shipping Time

(a) Customized and Pre-ordered Products

Each Shi Jiang Qi Yi product is meticulously handcrafted by skilled artisans. Every step of the process is infused with their dedication and exceptional artistry. This meticulous approach necessitates a significant investment of time and effort in the creation of each piece. Typically, the production of a single item requires at least two months to complete. Therefore, please allow a minimum of 60 days for preparation before the delivery of customized and pre-ordered products. The specific processing time, of course, may vary depending on the complexity of the product, the intricacies of the craftsmanship, and the artisan's current workload. You can refer to the individual product descriptions for more detailed information. From the moment your order is confirmed, we will arrange for a dedicated customer service representative to maintain close communication with you. They will regularly update you on the progress of your product's creation, keeping you informed every step of the way.

(b) Ready-to-Ship Products

All ready-to-ship products, upon completion of their creation, undergo a rigorous quality inspection process. Our quality control team adheres to a comprehensive set of stringent standards, meticulously examining the product's appearance, craftsmanship details, functionality, and other aspects. Only products that pass this thorough inspection will proceed to the shipping stage. Once a product successfully passes quality control, we will complete the shipping process within 3-5 business days, ensuring that you receive your desired lacquer art piece as swiftly as possible. We consistently uphold high-quality standards, striving to ensure that every lacquer art product you receive is flawless, fully showcasing the exceptional quality and extraordinary charm of Shi Jiang Qi Yi.

2. Shipping Scope

(a) Serviceable Regions

We have established a robust and extensive logistics network that spans numerous countries and regions across the globe. Our aim is to share the unique allure of Shi Jiang Qi Yi with every corner of the world. Currently, our delivery services cover major countries such as the United States, Canada, the United Kingdom, Australia, Germany, France, and many more, as well as numerous regions throughout Asia, Europe, Africa, Oceania, and the Americas. Whether you reside in a bustling metropolis or a quiet town, as long as your shipping address falls within our delivery range, you can easily acquire exquisite works from Shi Jiang Qi Yi and experience the unique charm of Eastern lacquer art up close.

(b) Restricted Regions

However, due to a combination of factors, including international shipping restrictions, local policies and regulations, and logistical conditions, we are temporarily unable to ship to the following countries and regions: the Bahamas, Yemen, Cuba, Iran, Sudan, and Syria. If your shipping address is located in these areas, the system will automatically notify you of the delivery restriction when you place your order. If you have specific needs or circumstances, please do not hesitate to contact our international customer service team. We will do our best to assist you, such as recommending reliable package forwarding services or exploring other viable solutions with you.

3. Details of Free Shipping Service

(a) Service Upgrade

To express our gratitude for the long-term support and affection our customers have shown Shi Jiang Qi Yi, we have comprehensively upgraded our services. All orders now enjoy complimentary shipping. Regardless of your order amount, you will not be charged any shipping fees. We are truly committed to passing on the benefits to our customers, making it even easier for you to select and purchase your favorite lacquer art products.

(b) Shipping Time

North America (United States and Canada): Delivery is estimated to take 10-18 business days. While the shipping time may be slightly longer compared to express delivery services, we will optimize our logistics routes and collaborate closely with high-quality carriers to ensure your package arrives on schedule. Simultaneously, we will actively monitor the logistics status and promptly communicate with you regarding any potential delays or issues that may arise, providing timely solutions.

Europe: Delivery is estimated to take 10-18 business days. Considering the variations in logistics systems and customs policies across different European countries, we will make thorough shipping plans and customs clearance preparations prior to shipment. We will also collaborate with experienced local logistics partners to ensure smooth customs clearance and timely delivery of your package.

Asia Pacific (excluding China): Delivery typically takes 10-18 business days. Given the diverse range of countries in this region and the complexities of local logistics, we will work closely with reputable local logistics providers, leveraging their resources and expertise to ensure a seamless delivery process. Furthermore, we will provide you with detailed tracking information, allowing you to monitor the progress of your package at any time.

Other International Regions: Delivery time is estimated to be 10-18 business days. International shipping involves a multi-stage process with various complexities, including customs clearance and coordination between different national logistics systems. The actual shipping time may fluctuate due to unforeseen circumstances. However, we will provide you with detailed tracking information as soon as your order is shipped. You can track your package by entering the tracking number on our official website or the website of our logistics partner.

(c) Important Notes

Even with our free shipping service, please note that shipping times to some remote countries and regions may be longer, and tracking information may not be updated as frequently. Please check the system prompts during checkout or consult our customer service team for specific details. Additionally, if delivery is not possible due to logistical restrictions in remote areas, we will promptly communicate with you to find a solution, such as recommending alternative delivery methods or assisting you in finding a reliable collection point.

4. Shipping Time

(a) Total Delivery Time

Total delivery time = Processing time + Shipping time (excluding customs delays, weekends, holidays, and any unforeseen circumstances). Please take these factors into account before placing your order and arrange your time accordingly so you can better plan for receiving your product. We recommend that you contact our customer service team in advance if you have any specific time requirements. We will do our best to coordinate with you.

(b) Explanation of Time Fluctuations

Due to various uncontrollable factors, such as weather conditions, flight delays, fuel cost fluctuations, and customs inspections, the actual shipping time may vary. While we cannot guarantee a 100% on-time delivery, we have established a dedicated shipping monitoring mechanism to closely track shipping progress. In the event of any potential delays, we will promptly communicate with you, inform you of the latest estimated delivery time, and provide corresponding solutions, such as offering compensation for shipping delays (e.g., coupons, small gifts) to minimize any inconvenience to you.

5. Address and Order Changes

(a) Incorrect Shipping Information

If you provided an incorrect shipping address or contact information when placing your order, please contact our customer service team within 2 hours of placing the order at shijiangqiyi588@gmail.com. We will immediately initiate an emergency handling process to correct your information as quickly as possible, ensuring that your package is delivered accurately. Please carefully verify your shipping information when placing your order, as customers are responsible for providing correct shipping addresses. Once an order has been processed and shipped, due to the continuity and complexity of international logistics processes, we are unable to redirect your package to a different shipping address. If the package cannot be delivered or incurs additional fees due to an incorrect address, the customer will be responsible for these costs.

(b) Changing the Destination Country of an Order

Once your order has been shipped, it is not possible to change the destination country. Therefore, please be sure to confirm the shipping address and country before placing your order to avoid any unnecessary inconvenience or losses due to incorrect information. If you do need to change the destination country of your order, we recommend that you cancel the current order and place a new order with the correct information. When canceling your order, we will process it in accordance with our return and exchange policy.

6. Order Tracking

(a) Tracking Methods

Once your order has been shipped, we will immediately send you a detailed confirmation email containing the name of the shipping carrier, a tracking link, and the tracking number. You can easily track the shipping status by clicking on the link or visiting the shipping carrier's official website and entering the tracking number. Most orders can be tracked via https://t.17track.net/en#nums, allowing you to monitor the location and shipping progress of your package at any time, giving you greater peace of mind with your purchase. We also provide a convenient tracking portal on the order page of our official website, allowing you to check your order status without having to visit other websites.

(b) Shipping Information Updates

When the product is handcrafted in China and handed over to the carrier, the tracking number will subsequently be uploaded to the order page. Due to international shipping, it takes 3-5 days for the package to reach the international shipping center airport. During this time, there is no shipping information for inland transportation to the international shipping center. The shipping information will be updated only after the package is scanned at the international shipping center. Therefore, please do not worry and wait patiently for.

7. Handling of Undelivered Packages

(a) Handling Methods

If you have not received your package within 30 days of shipment, please contact us at shijiangqiyi588@gmail.com. We will immediately initiate an investigation procedure, establish a dedicated investigation team, actively communicate with the shipping carrier, and fully understand the status of the package. If the package is indeed lost or cannot be delivered, we will, according to your wishes, resend the package to you or process a full refund for you, fully protecting your rights and interests. During the processing, we will regularly update you on the progress of the investigation so that you are always aware of the situation.

(b) Special Circumstances

In situations beyond our control, such as extreme weather, postal strikes, customs inspections, or other force majeure events that result in the delay or non-delivery of your package, we will communicate with you as soon as possible, inform you of the latest situation, and actively coordinate various resources to assist you in resolving the issue. We will negotiate with the shipping carrier to strive for the fastest solution, such as providing you with expedited shipping services (with the cost borne by us) or providing you with certain compensation (such as coupons, gifts, etc.) to make up for the inconvenience caused to you.

8. Customs and Taxes

(a) Customs Declaration

The delivery of all products is completed in your name and on your behalf, and all products should be declared to customs in your country/region of delivery as personal items imported by you. Before shipment, we will provide you with professional customs declaration document templates and detailed instructions on how to fill them out, including suggestions on accurately describing product information and assessing value. At the same time, we will also provide you with frequently asked questions to assist you in efficiently completing the customs declaration process and ensure the smooth import and delivery of your products. If you have any questions during the declaration process, please feel free to contact our customer service team, and we will provide you with timely assistance.

(b) Taxes and Fees

During customs clearance in your country/region or final local delivery, you may be required to take certain actions or pay certain additional fees, such as tariffs, value-added tax, consumption tax, etc., to receive the final delivered goods, depending on the customs policies of different countries. We are not responsible for any import duties or taxes. Especially when you reside outside the United States and some products come from overseas warehouses, the possibility of generating taxes and fees is greater. It is recommended that you check the relevant import tax and fee policies of your country or region through the local customs website or by consulting a professional customs broker before placing an order so that you can make corresponding budget preparations. If taxes and fees are incurred on the package, please pay as soon as possible (the logistics provider will contact you and provide detailed information). If you refuse to pay or do not process it within 30 days, the package will be destroyed in accordance with local policies. In this case, we will try our best to assist you in communicating with the logistics provider, but the final responsibility rests with you.

9. Remote Area Delivery

(a) Definition of Remote Areas

Remote areas are usually confirmed by logistics providers based on local logistics and distribution conditions. The scope of remote areas may vary from one logistics provider to another. For example, some postal code areas in Hawaii, Alaska, and some overseas island addresses may be considered remote areas. For details, please refer to the latest announcements on the logistics provider's official website, such as the remote area examples of DHL Express:

https://www.dhl.com/content/dam/downloads/g0/express/services/surcharges/dhl_express_remote_areas_en.pdf. We will also provide you with common remote area information on our official website and customer service consultations to help you understand in advance.

(b) Delivery Policy

If your delivery address is a remote address, we may face transportation difficulties. If the order is held up, our customer service will contact you as soon as possible within 24 hours to inform you of the specific situation. A few remote areas can still be reached through global mail services, but the shipping time will be significantly longer, and you may be required to bear some additional logistics costs (such as special customs clearance fees, extra-long distance transportation surcharges, etc.). The specific fees will be explained in detail when we communicate with you. If you find the shipping conditions and costs in remote areas unacceptable, we can ask the logistics provider to return the package, cancel your order at the same time, and refund you 100%. All orders shipped to remote areas are not eligible for returns and exchanges. Please consider carefully before placing an order. We will clearly indicate the relevant policies for remote areas on the order page to prevent you from placing an order without knowing it.

10. Complete Satisfaction Guarantee

(a) Shipping Time Guarantee

If, for any reason, the shipping time exceeds 30 business days, and you decide to return the product after receiving it, we will provide a full refund or send you a new product free of charge (if you choose to exchange the product, a certain handling fee may be charged when applicable, and the specific situation will be informed in advance). During the processing of refunds or exchanges, we will ensure that the process is simple and fast, so that your rights are fully protected.

(b) Explanation of Special Circumstances

In situations beyond our control, such as extreme weather, postal strikes, or other force majeure events that cause the shipping time to be longer than expected, if you decide to return the item, the return shipping fee will not be refunded (because all orders already enjoy free shipping service). We will do our best to solve the problem for you and provide reasonable compensation solutions, such as providing you with a certain amount of coupons for you to use in your next purchase, to ensure that your shopping experience is not greatly affected.

If you have any questions about our shipping and return policy, or encounter any problems during the shipping or return process, please feel free to contact our international customer support team at shijiangqiyi588@gmail.com. Our customer service staff will be happy to serve you, answer your questions, and fully protect your shopping experience.