Shijiang Lacquer Art Privacy Policy
Shijiang Lacquer Art attaches great importance to your privacy rights and interests and is always committed to providing you with a safe and reliable service experience. This privacy policy will elaborate on how we collect, use, store, share, and protect your personal information during your use of the official website of Shijiang Lacquer Art (hereinafter referred to as the “Official Website”), participation in offline activities, and purchase of products or services. It also covers the relevant rights and options you have, as well as the ways to contact us.
I. Information We Collect
(I) Information You Provide Voluntarily
Account Registration and Management Information: When registering for a Shijiang Lacquer Art account, you need to provide your name, valid contact information (mobile phone number, international universal email address), and set your own account password to create your exclusive account. When you enable the two – step verification function, to further safeguard the security of your account, we may collect your biometric information (fingerprint, facial recognition). This biometric information is only used for identity verification and is stored using advanced industry – level encryption technology. Access rights are strictly restricted, and only authorized specific personnel can access it under strict security procedures, ensuring that unauthorized personnel cannot view or use it from both technical and management aspects. We promise that your biometric information will not be used for any other purpose except identity verification.
Purchase and Transaction Information: During your purchase activities, we will collect the delivery address (including international delivery addresses, accurate to detailed information such as house number, floor, and room number) to ensure that the products can be delivered accurately. In terms of payment information, it covers data related to international universal payment methods, such as PayPal account, the card number, expiration date, and CVV code of international credit cards. However, the CVV code is only collected temporarily during payment and transmitted through an encrypted channel. It is immediately deleted from the system after the payment is completed to ensure its security. At the same time, we collect order details (product or service type, quantity, price, customization requirements, etc.). If you choose special transaction forms such as installment payment or customized paid services, we will also collect installment repayment plans, customized service requirement details (such as sketches of specific pattern designs, text descriptions, specific numerical values of special sizes, etc.) to ensure the smooth progress of the transaction in all aspects.
Customization and Consultation Information: When you seek customization services, we will deeply collect your special requirements for customized products. For specific pattern designs, not only do we need multi – angle sketches, but also clear color – matching requirements; in terms of size, it is accurate to the length, width, and height in millimeters; in terms of function, we will understand in detail the special usage – scenario requirements and functional realization expectations. When you conduct consultations, we will comprehensively record your consultation content and contact information, and properly save the reference pictures, documents, and other materials you provide during the consultation. This information is only used to meet your customization or consultation needs and will not be used for any other purpose.
Activity Participation Information: When you participate in the online and offline activities held by Shijiang Lacquer Art (offline exhibitions, online live – streaming interactions, online and offline workshops, etc.), we will collect your registration information (including emergency contact information so that relevant personnel can be contacted in case of emergencies) and interaction information during the activity (questions, comments, work exhibitions, etc.). If the activity involves photography or video recording for activity review and promotion, we will obtain your consent in the form of a written contract before the activity. The contract will clearly state the scope of use (such as only being published on the official website and designated social media accounts) and methods (your personal information will be anonymized or blurred, such as face – pixelation and voice – modulation) to maximize the reduction of your identifiability.
(II) Information We Automatically Collect
Device Information: When you visit the official website or use related services, our server will automatically record your device type (mobile phone brand and model, tablet model, computer configuration, etc.), operating system version (accurate to the specific version number, such as Android 13.0, iOS 16.1, etc.), browser type (Chrome, Firefox, Safari and their version numbers), IP address, and screen resolution. At the same time, we will also collect the device’s sensor data (accelerometer, gyroscope data), but this sensor data is only used to analyze the device usage scenario (such as judging whether the device is used handheld or placed on a desktop) and optimize the page interaction effect (adjust the page display according to device shaking). Through technical means, we strictly ensure that this data will not be associated with your personal identity information.
Log Information: We will collect your access logs, which cover the pages you visit (specific page URLs and page titles, accurately recording your whereabouts on the website), access time (accurate to the second, convenient for accurately analyzing the time pattern of user behavior), stay duration (accurate to the second, to understand the degree of user attention and interest in different pages), click behavior (the name of the clicked button, the link destination, to analyze user operation habits and page interaction effects), and other information. We will also record the error operation information on the page (such as the number of times of incorrect password input, the type of form – filling error) to promptly discover and fix system problems and improve service stability.
Cookie and Similar Technology Information:
Cookie: We use various types of Cookies. HTTP Cookies are used to identify your session, allowing you to browse the website without repeated logins, enhancing browsing convenience; Persistent Cookies are used to remember your preference settings, such as language selection, font size, theme mode, etc. We will record in detail the purpose, expiration date, and data type stored for each Cookie. For example, the Cookie for personalized recommendation has an expiration date of 30 days, and relevant products will be recommended to you according to your browsing behavior within the expiration period.
Local Storage: Browser – based or plugin – based local storage is used to store a small amount of user data, such as the product information in the shopping cart (including detailed information such as product specifications, quantity, color), so that the shopping cart content remains synchronized when you switch between different pages. You can manage the use of these local storages through browser settings. Disabling them may affect the normal use of functions such as the shopping cart.
Web Beacon and JavaScript Information:
Web Beacon: The web beacons we place on web pages are used to monitor page loading conditions to ensure that the website content is correctly displayed; they are also used to count page views and analyze the popularity of different pages. For example, through web beacons, the daily number of visits to the product details page can be counted, so that we can understand the degree of user attention to different products.
JavaScript: We use JavaScript to send instructions to your device and collect more detailed information about your interactions within the website, such as form – filling behavior (whether it is completely filled, the number of filling errors, filling duration), mouse – hovering position (recording the hovered element and the hover duration), etc. This information helps us improve the interactive design of the website and enhance the user experience.
II. How We Use the Collected Information
Transaction Completion and Service Provision: Using your purchase and transaction information, we accurately process orders and closely cooperate with logistics partners to arrange product delivery to ensure that you can receive the purchased lacquer art products in a timely and accurate manner. During the order processing process, we use advanced data analysis technology to predict possible problems in the order (such as logistics delays, insufficient inventory), and communicate solutions with you in advance. For example, if a logistics delay is predicted, we will promptly contact you and provide the estimated delivery time and compensation plans, such as giving small gifts or coupons to make up for the possible inconvenience to you.
Account Management and Communication: It is used to manage your account, including verifying identity, processing login requests, sending account – related notifications (password reset notifications, order status update notifications, etc.), and maintaining communication with you, answering your questions, and handling feedback. We adopt a multi – factor authentication mechanism (such as SMS verification code, fingerprint recognition, facial recognition) to ensure account security. At the same time, communication records are encrypted and stored to protect your privacy and prevent information leakage.
Personalized Experience: Based on your device information, browsing history, and purchase preferences, we provide you with personalized services and recommendations. For example, we recommend lacquer art products, courses, or activities that you may be interested in to enhance your experience at Shijiang Lacquer Art. We will use machine – learning algorithms to build user profiles, analyze your interests and needs, and regularly update user profiles to adapt to the changes in your needs and ensure the accuracy and relevance of recommendations.
Service Optimization and Improvement: By analyzing the collected information, we understand user behavior and needs and optimize the functions of the official website, product design, and service processes. For example, according to the feedback and behavior data of users on online courses, we improve the course content and teaching methods. We will regularly conduct user satisfaction surveys, collect your opinions and suggestions, and use them as important bases for service optimization to continuously improve service quality.
Security Assurance: Using the collected information to prevent fraud and ensure service security, such as identifying abnormal login behaviors through IP addresses and device information to protect your account and transaction security. We have established a real – time risk monitoring system to warn and handle abnormal behaviors. At the same time, we cooperate with professional security institutions to enhance security protection capabilities and ensure the safety of your information and transactions.
Marketing and Promotion: With your explicit consent, we send you marketing content related to Shijiang Lacquer Art, such as product information, promotional activities, and cultural dissemination activities, so that you can timely understand our latest developments and preferential information. We will accurately push marketing content according to your interest preferences and purchase history and provide convenient unsubscribe methods to respect your choices, such as setting a one – click unsubscribe link at the bottom of the email.
III. Third – Party Network Analysis and Advertising Services
(I) Third – Party Network Analysis Services
We use third – party network analysis services such as Google Analytics, Adobe Omniture, and Channel Intelligence on our website. These service providers help us collect and analyze the following information by embedding specific codes in our website:
User Traffic Sources: Determine whether you access our website through search engines (such as Baidu, Google), social media links (WeChat, Facebook sharing links), directly entering the website address, or other channels, so as to evaluate the effects of different promotion channels and reasonably allocate market promotion resources.
User Behavior Paths: Track your browsing trajectory within the website, such as which page you enter from, which pages you browse in sequence, and which page you finally leave from, to understand your interest points and usage habits of the website content and optimize the website page layout and navigation settings.
Page Stay Durations: Record the stay duration of each page you visit, analyze which pages can attract more user attention, and which pages may need to be optimized, so as to improve the page content and design in a targeted manner.
User Interests: By analyzing your browsing, clicking, searching, and purchasing behaviors on the website, infer your interest preferences, such as preferences for specific products, themes, and styles, to provide data support for personalized recommendations.
We have signed strict data – processing agreements with these third – party network analysis service providers, clarifying data usage scopes, security responsibilities, etc., to ensure that they only process data according to our instructions and will not use your personal information for any other purposes. At the same time, we will also regularly review the privacy policies and security measures of these third – party service providers to ensure that they meet our and industry – standard requirements.
(II) Third – Party Advertising Services
To provide you with more relevant advertising content and optimize the advertising placement strategy, we cooperate with third – party advertising service providers such as Google, Facebook, and TikTok. These providers collect information through various technical means:
Advertising Exposure and Click Data: Record the number of times you see the advertisement, the display position, the display duration, and your click behavior on the advertisement, including the click time and the clicked advertisement content, etc., to evaluate the display effect and attractiveness of the advertisement and optimize the advertising placement strategy.
User Interest and Behavior Association Data: Combine your browsing history, purchase records, and other behavior data on our website to analyze your interest preferences, and then push more personalized advertisements to you. For example, if you frequently browse the lacquer – art tea – set product pages, you may receive promotional advertisements for related lacquer – art tea – sets.
User Profile Data: Based on the behavior data of users on cooperative websites or applications, analyze users’ interests, preferences, habits, etc., to form user profiles for more accurate advertising placement and improve the efficiency and effect of advertising placement.
We have also signed detailed data – security and privacy – protection agreements with third – party advertising service providers, strictly restricting the scope of their use of your personal information and prohibiting them from disclosing your information to other irrelevant third parties. You can manage the display of personalized advertisements through browser settings or relevant advertising management tools, such as choosing to turn off personalized advertisements or restricting the tracking of specific advertisers.
Please note:
We will anonymize the collected user – interest data to ensure that your personal identity cannot be identified. While using data for analysis and service optimization, we will protect your privacy and security. You can turn off the personalized advertisement recommendation function at any time through relevant settings. We will respect your choice and immediately stop the advertisement push based on personalized recommendations.
IV. How We Share, Transfer, and Publicly Disclose Your Information
(I) Sharing
Service Providers: We will share your information with third – party service providers within the necessary scope. For example, international logistics partners (for product delivery, sharing recipient name, address, contact information, order product details, etc.), international payment service providers (for processing payment transactions, sharing necessary payment information), international cloud service providers (for data storage, sharing encrypted personal information), etc. We will sign strict confidentiality agreements with these third – parties, clarify the data – protection responsibilities and obligations of both parties, and require them to process your information in accordance with our instructions and relevant laws and regulations and not for any other purposes. At the same time, we will regularly conduct security audits of third – parties to review whether their data – processing activities meet security standards and ensure the security of your information.
Business Partners: In cases such as carrying out joint marketing activities and jointly organizing cultural activities, we may share some of your information with business partners, but only share the necessary information related to the activities and ensure that partners comply with strict privacy – protection regulations. We will conduct background reviews of business partners before cooperation, evaluate their data – security capabilities and privacy – protection measures, and ensure the security of your information during the sharing process.
Social Media Platforms: If you choose to log in or share content through social media accounts, we will share your relevant information with them in accordance with the rules of social media platforms. We will clearly inform you of the shared information content and purpose, and at the same time require social media platforms to comply with relevant privacy – protection regulations to ensure the security of your information on social media platforms.
(II) Transfer
In the event of a merger, acquisition, asset transfer, or other similar transactions of Shijiang Lacquer Art, your personal information may be transferred to the relevant parties as part of the transaction. However, we will require the receiving party to comply with this privacy policy or provide equivalent privacy – protection measures. Before the transaction, we will conduct strict due – diligence investigations on the receiving party, evaluate its data – security capabilities, privacy – protection awareness, and compliance situation to ensure that your personal information is properly protected during the transfer process.
(III) Public Disclosure
We will only publicly disclose your personal information when required by law, to protect our legitimate rights and interests, or to comply with court orders, government regulations, etc. Before public disclosure, we will evaluate the necessity and legality and take necessary measures to protect your privacy, such as desensitizing the publicly disclosed information to ensure the security of your personal information. For example, in the case of legal litigation, we will provide relevant information according to the court’s requirements, but will cover or anonymize irrelevant sensitive information.
V. How We Protect Your Information
(I) Technical Measures
We use internationally advanced encryption technology (SSL/TLS encryption) to encrypt the transmission and storage of your information, preventing the information from being stolen, tampered with, or leaked during the transmission and storage processes. At the same time, we regularly conduct security vulnerability scans and repairs, and update the security protection system in a timely manner to ensure the security and stability of the system. We will also use data – desensitization technology to anonymize sensitive information and reduce the risk of information leakage, such as replacing your name with a pseudonym and partially hiding your phone number.
(II) Management Measures
We establish a strict information – access rights system, and only authorized personnel can access and process your information. We conduct information – security and privacy – protection training for employees to improve their security awareness and compliance awareness. We will formulate detailed information – security management systems, clarify the security responsibilities and operation specifications of each position, regularly conduct security assessments of employees, and seriously deal with violations of regulations.
(III) Emergency Response
We formulate emergency response plans. Once an information – security incident occurs, we will immediately activate the emergency response mechanism, take measures to reduce losses, and promptly notify you of the relevant situation of the incident and the remedial measures we have taken. We will regularly organize emergency drills to improve the ability to respond to information – security incidents. At the same time, we will maintain close communication with relevant regulatory authorities and promptly report and handle information – security incidents. For example, in the event of a data – leakage incident, we will notify the affected users within 24 hours and provide corresponding remedial measures, such as identity – theft monitoring services.
VI. Your Rights
Right of Access: You have the right to access your personal information on Shijiang Lacquer Art at any time, including account information, purchase records, browsing history, etc. You can log in to your account and view and download your information in the account settings or relevant function modules. We will provide detailed operation guides to help you quickly and conveniently access your personal information, such as making illustrated operation – tutorial videos and displaying them prominently on the official website.
Right of Correction: If you find that the personal information we have collected about you is incorrect or incomplete, you have the right to request us to correct and supplement it. You can contact us through customer – service channels (WhatsApp, international universal email) and provide the information that needs to be corrected and relevant certificates. We will complete the correction within the specified time (generally [3] working days) and notify you in a timely manner.
Right of Deletion: Under the circumstances stipulated by laws and regulations,you have the right to request the deletion of your personal information. For example, when you no longer use our services and there are no outstanding transactions or disputes, you can apply to delete your account and related information. After receiving your request, we will handle it in accordance with relevant regulations. At the same time, we will completely delete or anonymize the deleted information to ensure that it cannot be restored, and delete the relevant data records from the system’s underlying layer.
Right of Withdrawal of Consent: You have the right to withdraw your consent to our collection and use of your personal information at any time. After withdrawing your consent, we will stop the information – processing activities based on this consent, but it will not affect the legal processing that has been carried out before the withdrawal. You can withdraw your consent by modifying account settings, replying to unsubscribe emails, or contacting customer service. We will update the system records in a timely manner to ensure that we no longer process your information.
Right of Complaint: If you think that our information – processing behavior has violated your legitimate rights and interests, you have the right to file a complaint with us. We have dedicated complaint channels (WhatsApp, email), and we will handle and reply to your complaint within the specified time (generally [3] working days). We will record and analyze the complaint content in detail and continuously improve our information – processing behavior. For example, we will regularly summarize complaint cases and improve the privacy policy and information – processing procedures accordingly.
VII. Information Storage and Retention Period
(I) Storage Location
Your personal information will be stored on the servers of Shijiang Lacquer Art or the servers of third – party storage service providers we entrust. These servers may be located in different countries or regions, but we will ensure that the storage environment complies with relevant security and privacy regulations. We will conduct strict security assessments and monitoring of the storage location to ensure the security of information storage. For example, we will regularly inspect the physical security facilities and network security protection of the servers. The third – party storage service providers we choose will also go through strict screening and evaluation to ensure that they have a high – level data – security protection capability.
(II) Retention Period
We will determine the retention periods of different types of information according to business needs and legal requirements. Generally, purchase records and transaction information will be retained for a certain period (such as [1] year) after the expiration of the litigation 鏃舵晥 for relevant transaction disputes; browsing history and other non – transaction – related information will be deleted or anonymized within a reasonable period (such as [6] months) after the collection purpose is achieved. We will regularly clean and evaluate the stored information to ensure that the information retention period complies with the regulations. Each cleaning and evaluation will have detailed records, including the time of cleaning, the types of information involved, the processing methods, etc., for future inspection and audit. For information that exceeds the retention period, it will be processed in accordance with the established deletion or anonymization procedures, completely deleted from the storage medium or subjected to irreversible anonymization transformation to prevent the information from being improperly restored and used. For information that needs to be stored for a long time, we will adopt special protection measures, such as data encryption and access – rights control, to ensure the security of the information.
VIII. Policy Changes
(I) Change Notification
We may update this privacy policy in a timely manner due to changes in laws and regulations, business development, or service adjustments. If there are major changes to the policy, we will publish an announcement in a prominent position on the official website. The announcement will be displayed for more than [15] days. At the same time, we will notify you through international universal emails, international text messages (if you have provided and agreed to receive them), etc. We will also create a policy – change description document to explain the change content and reasons in detail for your understanding. The description document will be written in an easy – to – understand language, avoiding the use of too many professional terms, and will provide a frequently – asked – questions section to answer your possible questions.
(II) Effective Time
The revised privacy policy will take effect from the date of publication or the effective date specified in the announcement. If you continue to use our services after the policy change, it means that you have agreed to the content of the changed policy. Before the policy change takes effect, we will provide you with sufficient time to understand and adapt to the new policy. During this period before the effectiveness, we will provide policy – interpretation services through various channels, such as having online customer service available to answer questions at any time and holding online policy – interpretation meetings, to ensure that you fully understand the impact of the changed policy on your rights and interests.
IX. Third – Party Links and Services
(I) Link Description
The official website may contain links to third – party websites or services. After you click these links and leave the Shijiang Lacquer Art platform, the processing of your information will be governed by the privacy policies of the third parties. We are not responsible for the privacy policies and information – processing behaviors of third parties. We recommend that you carefully read their privacy policies before using third – party services. We will remind you of the third – party privacy policies in a prominent position on the link page to protect your privacy. The reminder methods include, but are not limited to, pop – up prompts, marking prominent signs next to the links, and briefly stating the possible situations of your information after clicking the links.
(II) Advertising Partners
We may cooperate with advertising partners, who may use Cookies or other tracking technologies to display personalized advertisements to you based on your browsing behavior and preferences. We will require advertising partners to abide by strict privacy – protection regulations, but the processing of your information during the advertising placement process is still subject to the privacy policies of advertising partners. You can manage your advertising preferences through relevant advertising settings or the unsubscribe methods provided by third parties. We will regularly review advertising partners to ensure that they comply with privacy – protection regulations. The review content includes, but is not limited to, the data – collection methods, storage periods, and sharing situations of advertising partners. For partners who do not meet the regulations, we will terminate the cooperation immediately.
X. Children’s Privacy Protection
(I) Special Provisions
Shijiang Lacquer Art attaches great importance to children’s privacy protection. Our services are not aimed at children (generally referring to those under 13 years old, or the age limit of children as stipulated by laws and regulations in different countries and regions). We will not actively collect children’s personal information. If we accidentally collect children’s information, we will immediately delete the relevant information. We will establish a children’s information monitoring mechanism to regularly check whether there is any collection of children’s information. The monitoring mechanism includes, but is not limited to, screening the age information in user registration information and tracing the source of the collected information to ensure that children’s information is not illegally collected.
(II) Guardians’ Rights and Responsibilities
If a child uses our services, it must be under the consent and guidance of their guardian. The guardian has the right to supervise and manage the processing of the child’s information. If there are any questions or requests regarding the processing of the child’s information, the guardian can contact us through customer – service channels at any time, and we will provide assistance. We will provide special consultation and service channels for guardians to protect the rights and interests of guardians. The special channels include setting up independent customer – service email addresses and dedicated phone lines to ensure that the guardians’ questions can be answered and handled in a timely and effective manner.
XI. Contact Us
International Universal Email: shijiangqiyi588@gmail.com (We will reply within [3] working days after receiving the email). We will categorize and manage all emails to ensure that your emails can be processed in a timely manner. For complex problems, we will take the initiative to communicate with you to further understand the situation and provide accurate solutions.
Online Customer Service on the Official Website: We provide 7/24 – hour multilingual online service (supporting English and the main target – market languages). The customer – service team has received professional training and can answer your questions and handle your requests quickly and accurately. We will regularly assess the business performance of customer – service staff to improve service quality and ensure that we can provide you with a high – quality service experience.
We will wholeheartedly serve you, answer your questions, handle your requests, and protect your privacy rights and interests.
XII. Other Important Tips
(I) Information Accuracy and Update
Please ensure that the personal information you provide to us is accurate and update the changed information in a timely manner. If, due to inaccurate information provided by you or failure to update it in a timely manner, we are unable to provide you with corresponding services or it affects your rights and interests, we will not be held responsible. You can log in to your account at any time and check and update your information on the personal – information settings page. We will remind you to check your information in a timely manner when you log in to ensure the accuracy and timeliness of the information.
(II) Policy Interpretation Right
The final interpretation right of this privacy policy belongs to Shijiang Lacquer Art. However, we will interpret and implement the terms of the policy in a fair, just, and transparent manner. If you have any questions or disputes regarding the interpretation of the policy, you are welcome to contact us at any time. We will handle relevant issues properly with the primary goal of protecting your legitimate rights and interests. When handling disputes, we will invite professional legal personnel to participate to ensure that the handling results are legal, compliant, fair, and just.
(III) Continuous Optimization Commitment
With the development of business, the progress of technology, and the update of laws and regulations, we will continuously optimize and improve the privacy policy and information – processing methods. We promise that every optimization will be based on better protecting your privacy. During the adjustment process, we will also strictly follow the established notification procedures to ensure that you can be informed of relevant changes in a timely manner. We will set up a special privacy – protection optimization team responsible for collecting user feedback, studying industry trends and changes in laws and regulations, and regularly evaluating and optimizing the privacy policy and information – processing procedures to continuously improve the level of privacy protection. We will also regularly invite experts in the field of privacy protection to evaluate and guide our privacy policy and practices to ensure that our privacy – protection work is always at the leading level in the industry.
(IV) Special Agreement
Before using the various products or services provided by Shijiang Lacquer Art, you should carefully read this privacy policy to ensure that you fully understand and agree to all the contents of this privacy policy. If you do not agree to any of the terms of this privacy policy, you should immediately stop using the various products or services provided by Shijiang Lacquer Art. Once you use the various products or services provided by Shijiang Lacquer Art, it means that you have fully understood and agreed to all the contents of this privacy policy and agreed that we can collect, use, store, share, and protect your personal information in accordance with the provisions of this privacy policy.
This privacy policy is an integral part of the Shijiang Lacquer Art User Service Agreement.
Please note that this privacy policy will be revised from time to time. We encourage you to regularly check the latest version of this privacy policy.
This privacy policy takes effect from the date of publication.