Shi Jiang Lacquer Art Contact Policy

To provide comprehensive and seamless quality service to our global customers, and to ensure that you receive timely and satisfactory responses in every interaction with us, Shi Jiang Lacquer Art has formulated the following detailed contact policy so that you can contact us at any time to resolve your questions and needs.

1. Customer Service Information

Our customer service team’s service hours are from 9:00 AM to 6:00 PM Beijing time, Monday to Friday. During this time period, you can directly communicate with customer service staff in real-time. Whether it is inquiring about product information, understanding shipping progress, or providing after-sales feedback, they will provide you with professional and patient answers.

Special Circumstances: We recommend that you contact us directly through other channels (such as customer service email, online customer service message) and we will reply to your message as soon as possible during working hours. At the same time, during major Western holidays (such as Christmas, Thanksgiving) and Eastern traditional festivals (such as the Spring Festival), the service hours of the customer service hotline may be adjusted. We will publish relevant information on the official website and social media platforms in advance, so please pay attention to it.

2. International Customer Service Email: shijiangqiyi588@gmail.com

Email Address and Reply Time: You can send your questions, suggestions or needs to our international customer service email at shijiangqiyi588@gmail.com at any time. We promise to reply within 1-3 working days of receiving the email. To ensure that you can get a more accurate and efficient response, please describe your question in detail in the email, and provide key information such as the order number (if any), product information, and contact information.

Email Classification and Processing: We will classify and process the received emails. For common questions (such as product consultation and shipping inquiries), we will quickly reply according to established standard procedures; for more complex questions (such as special requirements for customized products and after-sales disputes), we will arrange a professional team to conduct in-depth analysis and processing, and communicate solutions with you in a timely manner.

3. Online Customer Service

Service Entry and Time: You can log in to our global official website and click the online customer service icon in the lower right corner of the page to enter the online customer service consultation interface. We provide 24/7 online customer service, no matter where you are in the world, no matter when you have questions, you can always communicate with our customer service staff.